Job Description:
Responsibilities:
- Maintaining and supervising all the housekeeping
delivery inside projects according to the agreed standers.
- Manage and cope with all the project's internal
customers' ad-hoc requirements based on the business needs according to soft
service processes, procedures, and strategy.
- Handel all internal services concerns to enhance
performance according to agreed standers.
- Build and apply a “Can Do" attitude within the
housekeeping teams to adopt a flexible approach and reach maximum customer
satisfaction and make smooth delivery.
- Supervise and control all housekeeping service
actions delivered at the projects to ensure smooth and safe operations of
service.
- Monitoring housekeeping services delivery against
service best practices to ensure customer satisfaction and defining the area of
improvement required on the service delivered inside the project.
- Ensure applying all H&S standards.
- Communicate with Project SPOCs to cover and contain
any operational problems.
- Maintaining Service level agreements to manage
expectations with both customer service and operations.
- Rotate between project areas to ensure consistent
service standards and quality.
- Monitoring & control all project consumption
per service and project areas.
- Identify and rise the opportunities to reduce costs
using the most cost-effective methods to present service solutions improvement
without cost increase for the project housekeeping.
- Report & Follow up on all housekeeping service
performance delivered inside the project.
- Prepare and submit activity reports promptly.
- Prepare and submit project KPI on time.
- To cope and act according to all assigned tasks and
projects.
- To ensure fulfillment of all the team agreed-upon
tasks (Daily, Weekly, or Monthly).
- Prioritizing tasks and projects according to
project priorities
Requirements:
- Personal skills:
- Strong management skills
- Strong communication skills
- Good knowledge of relevant computer applications.
- Education and Formal Training:
- College Degree.
Experience:
A minimum of 2 years experience in all aspects of Housekeeping in a large, multi-use facility is required, with at least 2 years of supervisory experience.
